Excellent support, very efficient and useful.
Energy Support You Can Count On
From expert advice to step-by-step guides, we’re here to make your green energy journey smooth, simple, and worry-free.
How can we help?
A guide, technical support, a visit about a new system, or anything else.
Technical support
Something about a system we installed. Call us, email us, or speak to the team.
Contact supportA new system
Solar, a battery, a heat pump or air conditioning. A specialist will come to you.
Book a free surveyAnother question
Something that isn’t a technical issue with your system. Sales, the showroom, or a note for the team.
Contact usOur Guides
Our expert guides provide clear answers, practical insights, and ongoing support—helping you get the most from your solar investment at every stage. Built from real-world experience, they’re designed to keep projects running smoothly and confidently.
Air Source Heat Pumps
Inverters/Solar Systems
Our reviews speak for themselves
Great technical support from a most personable Callum.
My email was answered by Chloe Hickman who made the adjustment I requested by return. Thank you Chloe, well done. Keep up the good work.
Had my Air Con installed today.. Could not fault the two installers who attended. . Arrived nice and early, took a look around outside and indoors no hesitation in starting work and confirming where I wanted the appliance. Shoes off each time they entered house and completed the tidy up after themselves. Remote and operation of A/C explained to me.. Good work, keep it up.
I had a conversation with Callum Wrigley yesterday and he was very polite, efficient and completed my requirements very quickly, I would not hesitate to recommend him and Greenscape energy
Easy payment by credit card
I've just had solar panels, battery and EV charger installed by Mark and Luke. They arrived a little early, did the job as quietly as possible with no fuss, and have finished much earlier than I'd expected. Mark then explained what's what, which I think I'll remember. Couldn't expect more. Scaffolding subcontractor was similarly efficient putting the scaffolding up. The back office and survey staff have been friendly and efficient too. It has been good to be able to visit the showroom office in Ipswich.
Good communication. Did what was required promptly Thank you Callum
After leaving a message and emailing w/b 5 Oct 26, I telephoned again at the end of that week and spoke with Callum Wrigley in the tech dept. He listened to my concern, was very understanding and dealt with the problem I had efficiently and to my satisfaction. Thank you Callum
Good Service
Michaela, dealt with my finance query in a professional, efficient manner, and placated my fears that the progress on my solar system would be paused until the return of the surveyor from holiday. Good customer care. Thank you
Very professional and efficient from the sales engagement through to commissioning. I wouldn’t hesitate in recommending them.
I have been very impressed with the service I received from Greenscape. The initial survey was very professionally done by Andrew and I was pleased that he convinced me not to have more panels than necessary. The team that installed the battery and inverter were excellent and very pleasant to deal with. The system is up and running and there have been no complications. I thoroughly recommend Greenscape.
I arranged to have solar panels and a battery installed by Greenscape via OVO Energy. From start to finish, the service has been excellent. From the survey, to the panel installation and battery installation, every team member has been professional and very friendly. The after sales have kept in contact to make sure everything has gone smoothly. Couldn't fault Greenscape.
Comprehensive Aftercare, Made Simple
We make sure support is always just a click or call away:
Get in Touch with Our Support Team
If you need a hand with a system we installed, send our tech support team a message and they’ll get back to you.
Phone us:
01473 727727
Thanks. We’ve got your message and will be in touch.
Frequently Asked Questions
Thinking about working with Greenscape Energy Ltd? Below, we’ve compiled the most frequently asked questions about our company, services, and values.
01 When was Greenscape Energy established?
Greenscape started in 2012 as a small local solar installer in Ipswich, and grew because customers liked the work and told other people about it. As the technology evolved we built dedicated divisions for battery storage, then for air source heat pumps, air conditioning and commercial projects. We are now a team of over 70 people working out of our Ipswich head office and showroom.
02 Does Greenscape have any physical locations?
Yes. Our head office and showroom are at 544–550 Woodbridge Road, Ipswich, IP4 4PN, with working solar, battery, heat pump and air conditioning systems on display. The team are there to answer questions in person, and you can drop in during opening hours or book a specific time.
03 What accreditations does Greenscape hold?
We are accredited by MCS, RECC, NICEIC, TrustMark, QualityMark Protection, SafeContractor, F-Gas and OZEV, with Suffolk Carbon Charter Gold status for our own emissions reduction.
We also hold installer status with Tesla, Sigenergy, SunPower, Solis, Clivet, Vaillant, Stiebel Eltron and Bosch. See our accreditations and memberships page for the certificate numbers and what each one actually covers.
04 How many solar and battery systems has Greenscape successfully installed?
16,879 and counting, across East Anglia since 2012, with a 95% customer recommendation rate. 62% of the customers we have installed for since 2018 have come back to us for additional renewable systems.
05 How many air source heat pumps has Greenscape successfully installed?
Over 600 air source heat pump installations across East Anglia. We launched the heating division in 2017, five years after Greenscape was founded as a solar specialist, and spent the years between 2017 and 2024 testing heat pumps from more than a dozen manufacturers across real UK installs.
06 Why does Greenscape offer free, no-obligation surveys?
Because the survey is where the install is actually designed. A Greenscape Renewable Energy Specialist comes to your home for around 30 minutes, walks through what you have, models your actual savings against your last 12 months of bills, and follows up with a written proposal within five working days.
We have refined that process across more than 16,000 installations. It is the single biggest reason most of our installs run smoothly, with no surprise costs and no last-minute redesigns on the day. The price we quote is the price you pay.
07 Does Greenscape offer any finance options?
Yes, finance is available on all installations. Consumer finance is provided by Zopa Bank. Greenscape Energy Limited acts as a credit broker, not a lender. We are FCA registered under registration number 690130.
08 What are Greenscape’s core values?
Four of them: Consistency, Capability, Compassion and Communication. They are the foundation that supports our vision and mission — combining years of local experience with installations designed around what you actually need, so you reduce carbon emissions and lower your bills with a team that keeps you informed throughout.