“A few people said the ASHP would be noisy — in our experience, it is very quiet indeed.”
Off the gas grid in rural Suffolk, Richard and his wife had long made do with an outdated Night Store 100 electric heating system. Inefficient, slow to recover, and supported by just one engineer nationally, it felt like a liability waiting to strike. When a near neighbour recommended Greenscape — having had both solar and an ASHP installed — the couple decided to make the leap in one go.
A WPL25 ASHP was installed as the centrepiece of a full renewable overhaul, with almost all 15 radiators across the five-bedroom home upgraded on Reg's recommendation following a thorough on-site survey. A minor fault after installation was resolved promptly, and the system has run reliably ever since. Competing quotes, including one from Octopus, didn't include an initial room-by-room survey — a detail that gave Richard confidence he'd chosen the right company.
The home now holds a consistent 22°C throughout the day with plentiful hot water. The system is remarkably quiet — only working noticeably harder in the coldest weather. A full, sustainable transformation from a system that had been a source of anxiety to one that gives complete peace of mind.
Do your own research — choose a company that will provide the outcome you want, rather than a system bought on price alone.
Excellent support, very efficient and useful.
Great technical support from a most personable Callum.
My email was answered by Chloe Hickman who made the adjustment I requested by return. Thank you Chloe, well done. Keep up the good work.
Had my Air Con installed today.. Could not fault the two installers who attended. . Arrived nice and early, took a look around outside and indoors no hesitation in starting work and confirming where I wanted the appliance. Shoes off each time they entered house and completed the tidy up after themselves. Remote and operation of A/C explained to me.. Good work, keep it up.
I had a conversation with Callum Wrigley yesterday and he was very polite, efficient and completed my requirements very quickly, I would not hesitate to recommend him and Greenscape energy
Easy payment by credit card
I've just had solar panels, battery and EV charger installed by Mark and Luke. They arrived a little early, did the job as quietly as possible with no fuss, and have finished much earlier than I'd expected. Mark then explained what's what, which I think I'll remember. Couldn't expect more. Scaffolding subcontractor was similarly efficient putting the scaffolding up. The back office and survey staff have been friendly and efficient too. It has been good to be able to visit the showroom office in Ipswich.
Good communication. Did what was required promptly Thank you Callum
After leaving a message and emailing w/b 5 Oct 26, I telephoned again at the end of that week and spoke with Callum Wrigley in the tech dept. He listened to my concern, was very understanding and dealt with the problem I had efficiently and to my satisfaction. Thank you Callum
Good Service
Google Michaela, dealt with my finance query in a professional, efficient manner, and placated my fears that the progress on my solar system would be paused until the return of the surveyor from holiday. Good customer care. Thank you
Google Very professional and efficient from the sales engagement through to commissioning. I wouldn’t hesitate in recommending them.
Google I have been very impressed with the service I received from Greenscape. The initial survey was very professionally done by Andrew and I was pleased that he convinced me not to have more panels than necessary. The team that installed the battery and inverter were excellent and very pleasant to deal with. The system is up and running and there have been no complications. I thoroughly recommend Greenscape.
Google I arranged to have solar panels and a battery installed by Greenscape via OVO Energy. From start to finish, the service has been excellent. From the survey, to the panel installation and battery installation, every team member has been professional and very friendly. The after sales have kept in contact to make sure everything has gone smoothly. Couldn't fault Greenscape.
